Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, now try to print please.
have you completed the setup of the printer yet?
ok, the setup is likely done then, try to print from your computer and tell me what happens please
ok, put the disk in please and run the installation process to complete this.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
ok, sounds like you stikk have the foam packaging inside the printer.
Please do the following
Does the error clear?
Did you put the ink in the printer? Are they new cartridges? Did you remove the tape from the cartridges?
Please confirm and let me know.
It is the internal mainboard that has faulted, this no confirms it.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.