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Can you please remove the power to the printer (so unplug it from the power socket).
Then open the cover where the ink goes in
Then wait 3 minutes, connect the power again (still with the cover open) , turn it on and tell me please if it is now operating correctly.
Let me know the results please
It is the internal mainboard that has faulted, a stuck carriage can cause this but we have now ruled this out
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.