Hi there and welcome
You can get the fill software package for this printer from my link below
Click me to open
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
ok.. so your saying you do have Navigator Ex installed but your getting an error in it?
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
The problem must be quite upsetting, but some simple-enough things can be tried to remedy the problem.
Let me know a few more details please.
- Is the new printer connected by a USB cable? or is it on a wireless connection?
- Have you a Windows PC computer, or an Apple computer?
- At what point, or after what operation, does the 'Cannot create output file' message appear?
I understand... this sort of problem can be frustrating at times.
A USB connection makes things a little easier.
First, go to
View Devices and Printers
and select the *old* Canon printer's icon - for the 5350 that died - and then press the Del key to delete it.
Then go to
Control Panel, then to System and Security,
then go to System
and read off the
as to whether it is 32-bit, or 64-bit, please.
Let me know. Thanks.
OK. I'm preparing your answer...
Go to this page
and scroll down to, and download, the
My Image Garden
program. That will allow you to perform scanning.
MP Navigator EX appears to have become obsolescent, and is not offered for the 5751 model of Canon PIXMA - which may explain part of why you couldn't use that program.
Tell me if that works, or not, please. Thanks.
Does the printer screen now say anything?
When you set up the new printer, did you install from a CD, or from a donwload, or did you do anything to install it on the computer except for hooking it up?
We are making progress, and I think a solution is not far away.
I suspect that the full drivers, to make your printer function properly, were not installed.
Let's try this:
First, disconnect the printer, turn it off and unplug it from both power and computer. Leave it that way throughout the following, until you are instructed to connect it up again by the installation software routine (or, at least, by that routine having completely ended and finished and exited etc.)
So: turn off, unplug, unplug your printer.
Go to your computer, to the Start button, then to Control Panel - Devices and Printers, and remove all entries for your Canon printer and its series, by clicking on each of its icons (or entries) and deleting.
Then, reboot your computer: shut it down and start it up again.
Then, go to
and scroll to the place on the page where it says
MG5700 Series Full Driver & Software Package
then click on the blue 'Download' button ... and so download the proper and full drivers for your printer.
Save it to disk, then double-click on the downloaded file, and do the driver installation.
Pete, that's very fair and quite honest. I respect that.
I am not about to blame you, though: you did the right thing. You contacted JustAnswer, and you took my advice.
Thanks for doing that! and for expressing your good rating.