Hi. My name is*****'m a camera repair technician with almost 30 years in the business and I'll be glad to help you with your question today.
Have you updated all the software? Many times this will cure the problem you are describing. This may also be an unknown compatibility issue. What operating system are you using?
The message you are referring to is a format option for a new CD or DVD. I'll send a request through so that we may have a live conversation and get your problem cleared up.