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Viet - Camera Tech
Viet - Camera Tech, Technician
Category: Digital Cameras
Satisfied Customers: 36462
Experience:  Troubleshoot digital cameras.
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Canon ip7250. will not print from My Pictures-Windows Photo

Resolved Question:

Canon ip7250. will not print from My Pictures-Windows Photo Viewer. Tells me that the Printer is not responding. This problem has occurred over the last couple of days, was fine before.
Submitted: 6 months ago.
Category: Digital Cameras
Expert:  Viet - Camera Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Is there any power / light on the printer?

Is there any strange light on the printer?

Are you able to print anything else, such as a document, an email message, a web page, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Please reply at the box below. Thank you,

Customer: replied 6 months ago.
Power light is on, no strange lights, blue wifi light on. Able to print a document. Have windows 7.
Expert:  Viet - Camera Tech replied 6 months ago.

Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?

When did this issue first occur?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 6 months ago.
Printer connected to USB cable.
Expert:  Viet - Camera Tech replied 6 months ago.

Thank you. Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?

Please reply at the box below. Thank you,

Viet - Camera Tech, Technician
Category: Digital Cameras
Satisfied Customers: 36462
Experience: Troubleshoot digital cameras.
Viet - Camera Tech and other Digital Cameras Specialists are ready to help you
Expert:  Viet - Camera Tech replied 6 months ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=acabe2a2-93a3-411d-85b2-98700379cd92
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Camera Tech replied 6 months ago.

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=acabe2a2-93a3-411d-85b2-98700379cd92
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Camera Tech replied 6 months ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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