Digital Camera Repair Questions? Ask a Camera Expert.
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Have you tried running all the cleaning processes present under Maintenance tab?
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Let me know if you face any issue in starting the remote desktop session
Are you using Windows computer?
Just press Ctrl j simultaneously from your keyboard and it will open a list of files.
Do you see that list?