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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
We deal with all technologies here, but you will see my instructions were specific to a printer, nothing to do with a camera, so I am not sure where the confusion is Phillip...
Continuing on, can you remove the ink from the printer, then the power.
Then use a damp cloth and wipe the inside of the printer out. Once done, use a vacuum cleaner and vacuum out the insides in order to get any foreign objects that you can not easily see
Once done, let it dry for 10 minutes, put the ink back in, power it on and tell me if it clears the error please
ok, you need to move it by hand, use a bit of force and it will slide out when you move it
It is the internal paper sensor that has faulted. It is getting a false trip
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
If you remove it Philip it will not start as it needs to do a system check and it would fail this.
In my experience, if the warranty has expired, it is much cheaper to purchase a replacement printer that uses the same cartridges.
The cost to source a replacement sensor, remove this one, install the new one and then get a limited warranty on the work would far exceed the value of a replacement, especially considering the costs of printers currently.
If you need anything else, please let me know
And please remember the service rating via one of the stars at the top of the screen then submit so I am credited
Thanks Philip and all the best