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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 10923
Experience:  Working with digital cameras & questions for nearly 8 years.
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I have a problem trying to load a DVD+R disk onto my Sony

Customer Question

I have a problem trying to load a DVD+R disk onto my Sony DVD recorder. I have made recordings on the disk over a 2 year period and have been able to view them many times. But when I try now all I get is a message on screen "Cannot format". Any help would be appreciated. I must tell you that I am 80 years old and know very little technically.
Submitted: 10 months ago.
Category: Digital Cameras
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

1. your DVD recorder drive may need cleaning. Particularly if it is in a dusty environment, or if it has ever been the least bit dusty even once, around it.

A drive cleaning kit such as this one from Walmart (but many other stores sell these) could be obtained and run on it. (Warning: trying to clean it yourself by hand will most likely result in ruining it completely. It is kind of delicate.)

https://www.walmart.com/ip/PLAYTECH-WII-Xbox360-PS3-DVD-Lens-Cleaner/41525906?wmlspartner=wlpa&selectedSellerId=1425&adid=22222222227029195288&wl0=&wl1=g&wl2=c&wl3=62919769329&wl4=pla-99448109769&wl5=9008128&wl6=&wl7=&wl8=&wl9=pla&wl10=112561727&wl11=online&wl12=41525906&wl13=&veh=sem

or

http://www.bestbuy.com/site/endust-laser-lens-cleaner-blue/5611319.p?skuId=5611319&ref=212&loc=1&ksid=4ba54cf7-4861-494e-bcb1-8388fbde903a&ksprof_id=16&ksaffcode=pg106159&ksdevice=c&gclid=CPS42-mjss8CFQtZhgodd0YBcg

2. you may have a problem if you are using cheap DVD disc blanks. Sometimes a number of them in a given 'production run' of discs, will be sub-normal and refuse to format, refuse to finalize, etc.

Try several more. Consider whether you bought the cheapest available, or if you have perhaps switched to another stack lately, another box or another package of blanks. If so, those may be too subnormal in quality for your DVD recorder to tolerate or use.

3. your DVD recorder may have a problem aside from the first two problems, also. If so, it may need a repair technician to deal with it, unfortunately, if the first two problems have been thoroughly covered without any improvement in results.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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