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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 645
Experience:  Working with digital cameras & questions for nearly 8 years.
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My canon pixma mg750 says it doesn't recognise paper when

Customer Question

My canon pixma mg750 says it doesn't recognise paper when there is and it tilts to the side and comes up crumpled
Submitted: 2 months ago.
Category: Digital Cameras
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
I have done that multiple times.
Expert:  Richard replied 2 months ago.

thanks

Do you get this issue when you try to just copy on the printer itself rather then print from the printer?

Customer: replied 2 months ago.
Just when I print from the printer
Expert:  Richard replied 2 months ago.

so when you make a copy on the printer itself it prints it correctly with no issues?

Customer: replied 2 months ago.
it prints out fine that way
Expert:  Richard replied 2 months ago.

thanks

Are you on a windows or mac computer, and which version?

Customer: replied 2 months ago.
Windows, Lenovo
Expert:  Richard replied 2 months ago.

which version?

Customer: replied 2 months ago.
The printer is the problem not the laptop
Expert:  Richard replied 2 months ago.

ok no problem, I am going to opt out of working with your further on this, you will be contacted when another expert takes over

thanks

Expert:  Nicola-mod replied 2 months ago.
Hello,
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 2 months ago.
I would like to cancel the question as the service isn't and would like a refund.

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