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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 662
Experience:  Working with digital cameras & questions for nearly 8 years.
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My Canon pixma MG5300 printer has just shown an error fault

Customer Question

Hi, my Canon pixma MG5300 printer has just shown an error fault "B200" can you advise. the machine is approx 3 yrs old and is running with Windows 10.
Roger J Cooke
Submitted: 11 months ago.
Category: Digital Cameras
Expert:  nathan_mills replied 11 months ago.

Hi Roger. Welcome to justanswer.

Error B200 means the printhead voltage or temperature is not normal. The Printhead could be defective.... but sometimes it is a false error and it goes away by some simple steps

Customer: replied 11 months ago.
As you can't be more definitive in your reply about the fault, rather than spend £30.00 with you only for the fault to reappear, I will buy a new printer. I do not expect to be charged for any of this.Regards ***** ***** Cooke
Expert:  nathan_mills replied 11 months ago.

Try this:

1.Turn OFF Power
2. Open the print head bay (as though you were about to change inks)
3. Turn ON power
4. Wait for print carriage to start moving to the left and let it go past half way
5. Before print carriage reaches left hand side (but after going halfway across) shut the cover.
6. Leave the Printer turned on and check.

7. Try this a few times till successful.

Expert:  nathan_mills replied 11 months ago.

The offer is sent automatically by the website.

Follow the steps that I just gave you and then let me know if the error goes away or not

Customer: replied 11 months ago.
Hi Nathan, I have tried these steps 15 times! Sad to say it hasn't worked. I even tried just copying, but same result.
Expert:  nathan_mills replied 11 months ago.

Then most probably printhead has gone bad.

Expert:  nathan_mills replied 11 months ago.

Hi Roger, do you have any other query?

Customer: replied 11 months ago.
No
Expert:  nathan_mills replied 11 months ago.

Roger would you like to rate the service positively?