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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 39513
Experience:  Camera Repairman
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I have a Canon MG5250 printer. It ceased working yesterday

Resolved Question:

I have a Canon MG5250 printer. It ceased working yesterday and showed an error sign B200. Can this fault be remedied?
Peter Corran email:***@******.***
01263 711006
Submitted: 3 months ago.
Category: Digital Cameras
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and other Digital Cameras Specialists are ready to help you
Customer: replied 3 months ago.
Richard
No change. The orange light is still flashing.
Peter
Expert:  Richard replied 3 months ago.

Can you pivide me the phone number to call you on please?

Customer: replied 3 months ago.
Expert:  Richard replied 3 months ago.

thanks, ***** ***** a customer at the moment and will call in 5 minutes.

Expert:  Richard replied 3 months ago.

calling

Expert:  Richard replied 3 months ago.

You are blocking calls with no numbers show, and I cannot turn that off here

Can you remove the block please so I can call

Customer: replied 3 months ago.
I am not sure which on which number you are trying to phone me ( +447741270933 or***********. I am not sure why the call is blocked but I am fairly sure the first one is not blocked).Peter
Expert:  Richard replied 3 months ago.

Ok, I'll givethe instrutions here

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 3 months ago.
With the orange light flashing, the inks do not move across to be accessed.
Peter
Expert:  Richard replied 3 months ago.

ok, remove the power then move them to the middle by hand please

Customer: replied 3 months ago.
Inks removed. I wiped as instructed and am leaving to dry for 10 minutes. It may be relevant that I had to replace blue and larger black cartridges 2 days ago.Peter
Expert:  Richard replied 3 months ago.

Thank you Peter.

Customer: replied 3 months ago.
I found no change after my attempted cleaning'Peter
Expert:  Richard replied 3 months ago.

Thanks

Can you attempt the following please

  • Unplug the power cable.
  • Open the printer
  • Push the whole print head mechanic to the center
  • While the printer still open, plug the power and turn it ON.
  • When the printhead still moving and is going to the very LEFT, close the cover.
  • Wait until its boot up.

Repeat up to three times if needed and tell me if this clears the error please.

Customer: replied 3 months ago.
After 3 attempts, no success but it appeared (from the noise) to be trying to print. I have visitors and will stop now but I will try a few more times later. Thank you..Peter
Expert:  Richard replied 3 months ago.
Thanks It is the internal Mainboard that has faulted, this now confirms it I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.Thank you
Customer: replied 3 months ago.
Thank you for your attempted help and your advice.Peter