Digital Camera Repair Questions? Ask a Camera Expert.
Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.To do the firmware upgrade, you will need to have a computer - and it might be good to assess what firmware version is already on it. Do you have a computer, and if so, is it Windows based, or Apple type?
Good. Next question, what is the current firmware version on the camera? there's a way of looking it up, excuse me for a few minutes, while I get the instructions on how to do that.
Actually we don't need to check the firmware update version. It just might have saved trouble. Next question, where to download the firmware update. I'm preparing that now.
OK... wait a moment, I am getting your instructions...
Unfortunately I can offer no instructions: The firmware upgrade for JX700, if there is one, is no longer on FujiFilm's site. Not through South Africa's FujiFilm site, nor the global FujiFilm site, has any upgrade for the JX700.
What leads you to conclude that an upgrade is needed for this camera?
Probably said 'Broken Update' - illegitimate upgrades from non-manufacturer sources, commonly throw that error message without proceeding. And there seem to be none but illegitimate upgrades, since FujiFilm itself offers no such upgrade file for this model nor this model series.
(And if you need to be informed, upgrades meant for other models will not work - they might even ruin the camera, if they even succeeded in being applied.)
I think you would be well advised to consider, if the camera is still fully functional, that it does not need upgrading. It's a model that the manufacturer considers no longer worth supporting, which is regrettable, but I don't see that it has to have any upgrade that it will not accept forced upon it - rather a bad notion.
What do you think? and may I help you further in any way with this matter?
OK... remember that there are more than one format, for dates/times. For instance, in America, today would be '8/4/2017', but in France (I think) it would be 4/8/2017 (with the month, '8' for 'August', second instead of first.
Are you sure that you are entering the date in the correct format?
Time formats aren't that variable, just the '24 hour' clock versus the '12 hour' clock with AM and PM. (I.e. 2 in the afternoon is 14:00 in one system, and 2:00 p.m. in the other system.)
Do you know where the camera was purchased? that would determine what date format needs to be used.
OK... in South Africa (if the website is correct in displaying your nation/region), the time is entered:
It used to be dd/mm/yyyy - that is, today is entered as 04/08/2017.
It is since 1998 or so, standardised (whatever that means.) Presumably in mm/dd/yyyy format.
And the time? it is entered normally enough I guess... for I cannot find any information on that subject.
Try entering MMDDYY.
I'm sorry to hear that. You may have to send it to FujiFilm Repair, to have them work on it - it does sound 'broken' to me, if it always refuses entries like that.
I understand. I don't know what else to suggest. Except to double-check on a rather basic point, which may not even need checking on: are you following an instruction booklet, on the date-time setting procedure?
A camera that won't follow the booklet for its model is defective. There's no other conclusion to come to.
As for sitting in a cupboard for years... devices don't like it, I have found, in hundreds of cases here at JustAnswer. Keyboard instruments (electronic), especially, tend to not work after being stored, no matter how carefully and well, for years of disuse.
I'm sorry that I cannot produce any better hope for the camera.
Would you appreciate a chance at a second opinion on this matter, from a different Expert, with no extra charge to you? if so, I will Opt Out and open the case to other Experts in this category.
"MAY NOT use" - Well, that's a decision that is entirely up to you... it's a human-factors decision, and I'm not an Expert adviser on such matters.
Consider giving it to a bright young person who might want to tinker with it and has an interest in electronic devices or especially cameras. They will get some educational use from it, perhaps. That's the idea I may offer, unofficially, since it is a human-factors piece of advice.
If this answers your question, please rate my answer. A five-star rating would be appreciated for my efforts toward finding a solution to the problem.
(If you need more info, or have any comments, let me know and I will continue to help and advise.)
We did what we could for the case. Thank you for the favorable rating, and please have a great day.