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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 5640
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have connected my new Canon MG4250 printer to my wifi.

Customer Question

I have connected my new Canon MG4250 printer to my wifi. When trying to install it always fails when trying to install Scan Gear
Submitted: 1 month ago.
Category: Digital Cameras
Expert:  michelleclive replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  michelleclive replied 1 month ago.

let me know are you installing the printer software on a PC or Mac

Customer: replied 1 month ago.
Hi Michelle, I forgot to put on my original post that I'm installing onto a Mac
Expert:  michelleclive replied 1 month ago.

let me know the version of MacOS on the computer

Customer: replied 1 month ago.
Mac OS Sierra version 10
Expert:  michelleclive replied 1 month ago.

let me know if it gets installed or not

Customer: replied 1 month ago.
tried two times, same problem
Expert:  michelleclive replied 1 month ago.

and is the printing function working fine?

Customer: replied 1 month ago.
I'm installing it for the first time, so don't know if it will print. It does copy, so I guess its working?
Customer: replied 1 month ago.
I've got to go out for half an hour or so. I'll message you when I'm back. Thanks
Expert:  michelleclive replied 1 month ago.

sure not a problem..we will resume once you are back

Customer: replied 1 month ago.
hi, back now. I've got about fifteen minutes, then need to go out again! Sorry. I'm a taxi service for my kids at the weekend!
Expert:  michelleclive replied 1 month ago.

oh ok i understand

please try to print something from the mac

let me know if it prints fine?

Customer: replied 1 month ago.
It does!
Customer: replied 1 month ago.
I'm guessing the software you sent sorted the problem?!
Expert:  michelleclive replied 1 month ago.

great

try scanning now

let me know if it scans fine

Customer: replied 1 month ago.
scanning fine too
Expert:  michelleclive replied 1 month ago.

awesome

all good then

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Customer: replied 1 month ago.
Thanks Michelle, great service. Enjoy the rest of your weekend
Expert:  michelleclive replied 1 month ago.

you are welcome

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