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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Ok, sorry about that.
Can you tell me everything you have done already.
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
You were able to fully clean it?
Please let me know
How is the printer connecting to the computer? Via wireless or a USB cable?
Are you on a windows or mac computer and which version?
Go to start, control panel, search for devices and click on devices and printers.
Then right click the printer and select remove
Then click add printer, click on it to install it again
Then try to print to it please
You do it via the Add printer button