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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 19386
Experience:  Expert for over 10 years
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MY I PAD IS NOT TURNING ON, IT SHOWS A RED LIGHT,THEN A YELLOW

Customer Question

MY I PAD IS NOT TURNING ON, IT SHOWS A RED LIGHT,THEN A YELLOW GREEN LIGHT NEAR THE DC CHARGR POINT, IVE ONLY USED IT ONCE AND I CANNOT OPEN IT TO PUT CREDIT ON IT,THE INSTRUCTIONS ARE VERY BASIC,ON THE BOX IT SAYS-prestigo.com multipad.pmp338413,rohs green product,made in china,s/n pmp10915200528
Submitted: 4 years ago.
Category: E-Readers
Expert:  Josh replied 4 years ago.
Hi! My name is Josh and I will be helping you!

Please plug in your iPad then press and hold down the POWER and HOME button together for 20 seconds. Allow the iPad to charge for another 30 minutes.

Here is an image to show you where the power and home button are..

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