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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 127
Experience:  DoD master electronics technician
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Bought new KIndle becasue old one has frozen and cannot use

Customer Question

Bought new KIndle becasue old one has frozen and cannot use it
Submitted: 4 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 4 years ago.

Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

Can you press & hold the power button on the new kindle for about 45 seconds, then turn it back on and try again?

Are you able to sign in your Amazon account email address with your amazon account password XXXXX the website below? Do you remember your Amazon account password?

http://www.amazon.com/manageyourkindle

 

Does it give any error or message?


Edit: It looks like you are away; please reply back when you are available to continue. Thank you very much.

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