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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38525
Experience:  Troubleshoot issues with E-Readers.
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Neither of my Kindles will download although my computer is

Customer Question

Neither of my Kindles will download although my computer is connected to the Internet. My Kindle Fire will not download 'The hare with amber eyes' even though it downloaded onto my first Kindle
Submitted: 4 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 4 years ago.

Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Was it working previously? Is there any error or message?

 

What is the model of your wireless modem/router?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have windows xp, vista, or 7?

Do you use Internet Explorer (the big 'e' program icon), or Firefox, or Chrome, etc.?

Can we do a screen sharing session, so I can check and fix this issue directly for you?

Please let me know. Thank you.

Customer: replied 4 years ago.

BTHomeHub2-QHKF


Wireless computer


Windows XP


Internet explorer


We can try a screen share but I am partially sighted so am very slow

Expert:  Viet - E-Reader Tech replied 4 years ago.
That's okay. Please click on the website below and allow the ScreenConnect sharing program to run:

http://67.192.95.188:8040/?Session=250a809e-1b0e-49c1-b0b0-fde8ffb3179f&SUPPORT=JAVAW

Thank you
Expert:  Viet - E-Reader Tech replied 4 years ago.

Hi,

Did you click on the website I've provided previously? What does it show on the page?

http://67.192.95.188:8040/?Session=250a809e-1b0e-49c1-b0b0-fde8ffb3179f&SUPPORT=JAVAW

What's the exact model of your kindle?
http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_ac?ie=UTF8&nodeId=200127470

Have you tried the wireless key/password XXXXX is located at the back of your Internet BT Homehub device? (Key/password XXXXX XXXXX)

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Please let me know. Thank you.

Expert:  Viet - E-Reader Tech replied 4 years ago.

It looks like you've gone away. Please reply back when you are available to continue. I will help until the issue is resolved.

Thank you very much.