Hello Michael! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Let's do a quick reboot of the kindle:If you have a leather (or any other) cover on the kindle, please remove it. Then press & hold (or slide & hold ) the power (On / Off) button on the kindle for 45 seconds, then turn it back on and check.Edit: I'm sorry, somehow, you are not able to see the answer at this web page. Hopefully, you can see this web page soon. If there is still any issue, please click on the Reply to Expert tab below and reply back to me. Thank you very much.