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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37542
Experience:  Troubleshoot issues with E-Readers.
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I have just purchased a kobo mini e reader and it will not

Customer Question

I have just purchased a kobo mini e reader and it will not accept my e mail address iput in how can I get past this?
Submitted: 3 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 3 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What was the exact error or message when inputting your email address? Did you have a kobo account previously?

Let's try this first: please click on the website below:

https://www.kobobooks.com/passwordretrieval.html

, then follow the steps there in order to reset the kobo account password. (Try both email addresses if needed.)

If that does not work, please click on the website below, and follow the steps there in order to sign up for a Kobo account (try both email addresses if needed):

https://secure.kobobooks.com/73031/auth/kobo/register

Once you have your kobo account / password, then see if you can register/input it in the ereader.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if you need. Thank you very much

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