Hello Peter! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please try this: If you have a leather (or any other) cover on the kindle, please remove it.Then press & hold (or slide & hold) the power button on the kindle for about 45 seconds, then turn it back on and check.Edit: It looks like you are away; when you are available, please click on the Reply to Expert tab below, and reply back to me if there is still any issue. Thank you very much.