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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3280
Experience:  E-Reader Expert
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On my Kobo Glo, the important update message keeps reappearing.

Customer Question

On my Kobo Glo, the 'important update' message keeps reappearing. I allow the update, but after completing the update the same message reappears. I can't close down the site.
Submitted: 2 years ago.
Category: E-Readers
Expert:  Cory replied 2 years ago.
Welcome, I am Cory. I will be assisting you today.

I am sorry you are having problems with your Kobo.

Please remove it from the USB/Charging source, if it is connected to one.
Once you do that, please turn it over and find the small hole in the back.
Please carefully press it with a paperclip for 30 seconds or until you hear a click.

Please let me know if your Kobo is working after you do this.

If you have any questions, please reply and I will let you know.
Customer: replied 2 years ago.

The problem doesn't lie with the actual reader - it is the Kobo library that keeps coming up with the message about 'important update'. So your solution doesn't apply to the problem. The reader itself is working fine - it's the kob spftware that is causing me difficulties

Expert:  Cory replied 2 years ago.
Patrick,

The software on the computer?
Customer: replied 2 years ago.


On my computer I have a Kobo library where all my downloaded books are stored ready for downloading on to my reader. What should happen is I is plug in my reader, and the 'reader' icon comes on. Then I can press the sync buttoin and the books are downloaded on to my Kobk Glo reader. But the library site doesn't work, because every time I bring it up on my computer I get the same message: 'Important update - please install'. So I press the 'install' button', the update instals, and then the same message is still there. While it's up the whole thing freezes: I can't event click on the close 'x' at the top right hand corner, and none of the other buttons work

Expert:  Cory replied 2 years ago.
Patrick,

This is an update for the library or on the computer?
Customer: replied 2 years ago.


The problem lies on my 'Kobo Desktop'. In order to download books that I have bought, I click on the 'Kobo Desktop' icon, and the screen normally gives me the option to choose 'Library', 'Bookshop' or 'Reader'. But as soon as the desktop comes up, I get the 'update' message.

Expert:  Cory replied 2 years ago.
Patrick,

I understand, sorry for the confusion.

I am typing an answer now.
Expert:  Cory replied 2 years ago.
Patrick,

Let's remove, then install again.

Please press CTRL+D to bookmark this page, this way you can return after restart.

Click on Start, then Control Panel.
Click on Programs and Features or Uninstall a Program.

Scroll down to Kobo Desktop and Uninstall

Once it is uninstalled, please restart your computer.

Once your computer is restarted, please install Kobo Desktop again.

You can download it here. - http://www.kobo.com/desktop

Once you install it, please sign into it and let me know if it is working again.

If you have any questions, please reply and I will assist you.
Customer: replied 2 years ago.


I have ownloaded the desktop using the link you gave me, but then I got a message saying 'unable to find file'

Expert:  Cory replied 2 years ago.
Patrick,

Did you open the kobosetupexe file?
Customer: replied 2 years ago.

I have downloaded Desktop using another website. But only two of my 156 books are showing

Expert:  Cory replied 2 years ago.
Patrick,

On the Kobo or the desktop application?

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