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Richard
Richard, Engineer
Category: E-Readers
Satisfied Customers: 37652
Experience:  E-Reader Engineer
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I have an old kindle. I want to reset the factory settings

Customer Question

I have an old kindle. I want to reset the factory settings (to remove everything from it) and give it to a friend. How do I go to Menu? There seems to be no button for menu!
Submitted: 3 years ago.
Category: E-Readers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me the model of the Kindle please?

Thank you
Customer: replied 3 years ago.

No. It has no model written on it. It is grey colour, and has 4 buttons and a central "wheel" button, all at the bottom. Pages are turned on the sides.

Expert:  Richard replied 3 years ago.
This is the Kindle correct?

Click me to View
Expert:  Richard replied 3 years ago.
If so Gillian

Follow this video tutorial that shows you how to reset it and return it to new

http://www.youtube.com/watch?v=_Zz6TaqWy-A

Let me know the results please

Thank you