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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 18942
Experience:  Expert for over 10 years
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When I turned on my kindle.a blank page showed up and a ,showing

Resolved Question:

When I turned on my kindle.a blank page showed up and a ,showing 0 devices and no items.the archived showed 492 items.
Submitted: 3 years ago.
Category: E-Readers
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts or asks for Shutdown. If it asks for Shutdown then please shut down the device and power it back on

If that does not work, then please respond back and let me know so I can continue to troubleshoot.



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