How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 17142
Experience:  Expert for over 10 years
50836188
Type Your E-Readers Question Here...
Josh is online now

I have just got my daugter the kobo tablet and she has made

Resolved Question:

I have just got my daugter the kobo tablet and she has made a movie on it is there any way to email that to me so that i can save it to my computer
Submitted: 3 years ago.
Category: E-Readers
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Which Kobo model does your daughter have?
Customer: replied 3 years ago.

it is the Kobo Arc sleepbook from what my reciept shows with mcafee antivirus installed

Expert:  Josh replied 3 years ago.
If you connect the Kobo to your computer using the USB cable, the device should appear under My Computer like a drive and you can open it to view the contents which will include the video. From there you can copy/paste it onto your computer.
Customer: replied 3 years ago.

thank you for this information but I still am unable to find the movie to copy paste it she used the movie studio on her tablet and she made me something special on it and I really would like to save it as not to lose it if she has an accident with her tablet again. can you still help me or should i post another question?


 

Expert:  Josh replied 3 years ago.
I can continue to help you -

Open Movie Studio

Select the project/video

In the upper right hand corner select the Menu icon and tap on Share Movie

You will be presented with a list of options to share it.
Customer: replied 3 years ago.

have it open selected the project and hit the menu on the top right corner options available are change aspect to ratio, change project name export film delete project

Expert:  Josh replied 3 years ago.
Strange that you have different options available.

Select Export Film and let me know the options now
Customer: replied 3 years ago.

it will export but i have no idea as to where as there is no options just select export and then a status bar shows. should i try to export and then see what happens i just dont want to lose it


 


 

Expert:  Josh replied 3 years ago.
You won't lose it. Select the export and let me know if it prompts you for a location or what it does.
Customer: replied 3 years ago.

now i have change aspect ratio, change project name export film delete project, play exported film share film


 

Expert:  Josh replied 3 years ago.
Okay now the video should be exported onto your tablet and no longer resides in the program only.

If you connect the tablet back to the computer via USB cable, it should appear now. Try again
Customer: replied 3 years ago.

well i have it copied but no music came with it and I cant hear her no matter how high i make the sound all the way up guess it just cant be done thank you for your help

Expert:  Josh replied 3 years ago.
That is very strange. Try exporting it again from Movie Studio because the sound should come with the exported video.

Please take a minute to rate our session as EXCELLENT, GOOD, or OK so that I am credited with helping you.
Josh, Technician
Category: E-Readers
Satisfied Customers: 17142
Experience: Expert for over 10 years
Josh and other E-Readers Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Dan T.

    Dan T.

    Master Technician

    Satisfied Customers:

    127
    DoD master electronics technician
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    127
    DoD master electronics technician
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG E-Reader Tech's Avatar

    E-Reader Tech

    Technician

    Satisfied Customers:

    52
    Supported consumer electronics for more than 20 years.
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Technician

    Satisfied Customers:

    50
    3+ years repairing various handheld electronics systems
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG WirelessWizard's Avatar

    WirelessWizard

    Retail

    Satisfied Customers:

    48
    I have years of personal and professional experience in the area of technical support, troubleshooting, and setup.
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    33
    Years of experience
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    E-Reader Technician

    Satisfied Customers:

    32
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg knelly74's Avatar

    knelly74

    Customer Service

    Satisfied Customers:

    28
    Avid technology enthusiast and reader.
 
 
 

Related E-Readers Questions