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Richard
Richard, Engineer
Category: E-Readers
Satisfied Customers: 37563
Experience:  E-Reader Engineer
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my son is trying to get his kindle on to his iphone but when

Customer Question

my son is trying to get his kindle on to his iphone but when he tried to put our email address and pass word on kindle rejects it say we do not have a acount withyou we have been with BT for along time could you please try to get this up and working again .WE have had a lot off bother with BT I do not how many pass words we have from you the pass words only seem to last a few weeks then they say wrong pass word again Iwould like you to sort this for me please S.Herbison
Submitted: 3 years ago.
Category: E-Readers
Expert:  jhannell replied 3 years ago.

XXXXX XXXXXnell :

Hello sir/madam, I would like to help you. Please let me know when you are ready.

JACUSTOMER-j1wpu4rf- :

Iam ready now

XXXXX XXXXXnell :

hi, we can go step by step

XXXXX XXXXXnell :

are you unable to access your bt email?

JACUSTOMER-j1wpu4rf- :

what happen now

XXXXX XXXXXnell :

are you unable to access your bt email?


Expert:  jhannell replied 3 years ago.
are you unable to access your bt email?
Customer: replied 3 years ago.


I just do not know what more information I can you I have told all that has happend over a long time with BT iam getting feed up with geetin no help

Expert:  jhannell replied 3 years ago.
are you unable to access your bt email?
did you forget your password
Customer: replied 3 years ago.

just forget about trying to help me iam tues goingto find anew broadband supplier

Expert:  jhannell replied 3 years ago.
are you unable to see my replies?
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

The account you need is an Amazon account

This is what it requires.

You can make one for free here

Click me to view

Once you have created an account, this is what you use in the Kindle App.

Let me know if you have any difficulties please

Thank you