Thanks for using JustAnswer.com I am Cris.
Please hold the power button for 20 seconds, the device should turn off. Then turn it back on and see if it boots up normally, let me know the outcome.
Hi Cris, can you help
Thanks Cris this has worked, however it happened when I SWITCED IT OFF, will this happen again
Great, it appeared to be a glitch with the software. I don't want to say it will never happen but it is less likely to happen anytime soon.I just recommend you restart your Kindle probably about once a week the way I explained.
Selecting a positive rating is appreciated.
I have no further questions.