How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cris Your Own Question
Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6358
Experience:  A technician which covers all grounds including E-Readers.
10156100
Type Your E-Readers Question Here...
Cris is online now

my kindle is stuck in fastboot and will not run

Customer Question

my kindle is stuck in fastboot and will not run
Submitted: 3 years ago.
Category: E-Readers
Expert:  Cris replied 3 years ago.

Cris :

Hi,

Cris :

Thanks for using JustAnswer.com I am Cris.

Cris :

Please hold the power button for 20 seconds, the device should turn off. Then turn it back on and see if it boots up normally, let me know the outcome.

Customer:

Hi Cris, can you help

Customer:

Thanks Cris this has worked, however it happened when I SWITCED IT OFF, will this happen again

Cris :

Great, it appeared to be a glitch with the software. I don't want to say it will never happen but it is less likely to happen anytime soon.

I just recommend you restart your Kindle probably about once a week the way I explained.

Cris :

Selecting a positive rating is appreciated.

Customer:

Thanks .

Cris and other E-Readers Specialists are ready to help you
Customer: replied 3 years ago.

I have no further questions.

Expert:  Cris replied 3 years ago.
OK, no problem.

Related E-Readers Questions