How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37449
Experience:  Troubleshoot issues with E-Readers.
30037186
Type Your E-Readers Question Here...
Viet - E-Reader Tech is online now

how do i fix a frozen screen on a kobo touch

Resolved Question:

how do i fix a frozen screen on a kobo touch
Submitted: 3 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 3 years ago.

Hello Susan! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Please press & hold the power on/off button on the kobo for about 30 seconds, then turn it back on and check.

If that does not work, please use a paper clip and insert it to the reset hole at the back of the kobo, and hold it to reset the kobo.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

Viet - E-Reader Tech and 2 other E-Readers Specialists are ready to help you
Customer: replied 3 years ago.

hi thanks for that it is now working

Expert:  Viet - E-Reader Tech replied 3 years ago.
You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you

Related E-Readers Questions