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Hello Susan! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please press & hold the power on/off button on the kobo for about 30 seconds, then turn it back on and check.If that does not work, please use a paper clip and insert it to the reset hole at the back of the kobo, and hold it to reset the kobo.Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,
hi thanks for that it is now working