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Kriptokrit
Kriptokrit, E-Readers Technician
Category: E-Readers
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
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bought litigaters it has not downloaded on to my kindle

Resolved Question:

bought litigaters it has not downloaded on to my kindle
Submitted: 3 years ago.
Category: E-Readers
Expert:  Kriptokrit replied 3 years ago.
Welcome and thanks for your question.

I'm Todd and I will be the expert working with you today to help resolve your problem.


Is your Kindle connected to wifi internet (wireless)?

Do you know your Amazon account information? (do not write it here)

Regards,
Todd
Customer: replied 3 years ago.


my kindle is connected wifi

Expert:  Kriptokrit replied 3 years ago.
Hi Jean,

Thank you for your reply.

Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.

•ANSWER•

Sometimes your Kindle can be unresponsive and keep you from using the device properly (the most important reason for this issue can be glitch in the software).

Please follow the steps below to reset your device:
1. Press and hold (or slide and hold) the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your Kindle.
4. Test your device (check if the book is downloaded).

If not, please try the next troubleshooting step:

1. Open the web page below - [URL=https://www.amazon.co.uk/ap/signin?_encoding=UTF8&accountStatusPolicy=P1&openid.assoc_handle=gbflex&openid.claimed_id=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.identity=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.mode=checkid_setup&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0&openid.ns.pape=http%3A%2F%2Fspecs.openid.net%2Fextensions%2Fpape%2F1.0&openid.pape.max_auth_age=900&openid.return_to=https%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fdigital%2Ffiona%2Fmanage%3Fie%3DUTF8%26ref_%3Dgno_yam_myk%26signInRedirect%3D1]click here[/URL
2. On the left, select "Books"
3. Check if the book is on the list
4. If yes, tap the "Action" button (on the right side) and select "Deliver to my ...".
5. Confirm "Deliver" yellow button.

Please try all solutions (step by step) and let me know if that works. I'll be waiting for your reply.

If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.

Kind Regards,
Todd
Kriptokrit and other E-Readers Specialists are ready to help you
Expert:  Kriptokrit replied 3 years ago.
Sorry for the bad link (we have some issue on the site).

Open the page below - click here
Customer: replied 3 years ago.


cannot get on to website

Expert:  Kriptokrit replied 3 years ago.
Sorry for the bad link Jean (we have some issue on the site).

Open the page below - click here

Regards,
Todd