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Hello Alexander! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Was the kindle working previously with your wireless network name or another wireless network name?Do you know your exact wireless password/network security key? Let's confirm your password/key. Please let me know the followings first:What is the model of your Internet/wireless modem/router device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac? Please reply at the box below. Thank you,
the kindle is brand new
the router mac id 9cd643bc3ed
I have a pc which is connectedwith wps,no lptop or any other device
Is there a model on the router? Is there any password/key/WPA/WEP, etc. at the back/bottom of the router?Do you have any cable connected from the PC to the router?Is there anything else connected to the router besides the power cord?
And/or if you'd like to, can we do a remote session, so we can chat, and I will be able to check on the router's wireless password XXXXX router's settings directly on your PC?
yes there is wireless ni50 adsl 2+ router
I have cable connection to pc
yes please to remote session