How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aric Your Own Question

Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 43424
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your E-Readers Question Here...
Aric is online now

My kindle is no longer up to date (notice on screen) Can

Customer Question

My kindle is 'no longer' up to date (notice on screen) Can it be updated, or must I buy another one?
Submitted: 2 years ago.
Category: E-Readers
Expert:  Aric replied 2 years ago.
Hello, My name is XXXXX XXXXX I will be glad to assist you. I'm sorry to hear about the problems you're having with your Kindle. I want to let you know that providing you with the best possible assistance I can is my main priority, and my livelihood depends on your feedback.


The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 25 seconds, then release and wait a full minute for it to reboot. If this does not cure the issue, oftentimes the reset procedure needs to be repeated several times for it to force a reboot.


If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.


This clears up the issues you're having 90% of the times, but in the rare case that it does not, the problem may go deeper than a software issue. If this is the case, please reply back with the specific model number off of the back of the Kindle, and also how long you've had the Kindle for, and I will continue to assist you.
Aric, Technician
Category: E-Readers
Satisfied Customers: 43424
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Aric and other E-Readers Specialists are ready to help you
Customer: replied 2 years ago.

Thank you; I've tried to follow your directions, but although the kindle seems to be operating, the message on my PC is still


 


'this version of the kindle application has expired and can no longer be used. Please update to a newer version'


 


 


there's a queue of books waiting apparently. But I'm able to read the latest (Persuasion) on my ipad and on the kindle itself - but not accessing it from the PC.


 


I've tried to identify the kindle, but it's very small and faint - I think it's


No(NNN) NNN-NNNNIC 9509A FC C ID ZEG 0725 This with quite a powerful light and magnifying glass!


 


Hilda Flint

Expert:  Josh replied 2 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

You will need the latest version of Kindle Desktop software.

Please click here: http://www.amazon.com/gp/feature.html/ref=kcp_pc_mkt_lnd?docId=1000426311

Click on Download Now then run the installation. The new software will work with your Kindle
Expert:  Josh replied 2 years ago.
(Edited by Moderator)
Customer: replied 2 years ago.

I don't know how you divide between yourself or Aric!


 


My immediate problem is with my Ipad, which doesn't tune in with my PC...so I can't access my gmail on the Ipad.....


 


Hilda.

Expert:  Josh replied 2 years ago.
(Edited by Moderator)
Customer: replied 2 years ago.

i'M STILL UNABLE TO GET INTO GMAIL ON MY iPAD.


hILDA fLINT


 


sorry - left the capital button 'on'

Expert:  Josh replied 2 years ago.

Hilda,

This is a brand new question and requires a new question to be created.

 

(Edited by Moderator)
Customer: replied 2 years ago.

As to your question, I think it was you rather than Aric, who put me onto reinstalling the kindle.


 


Next question: How do I access my gmail on my Ipad?!


Hilda

Expert:  Josh replied 2 years ago.
(Edited by Moderator)
Customer: replied 2 years ago.

Yes, please transfer my rating from Aric to yourself.


Hilda

Expert:  Josh replied 2 years ago.
Sent the request - Thank you
Customer: replied 2 years ago.

what information do you want?


 


Why do we have to repeat all the stuff from my question from last week?


 


Hilda

Expert:  Josh replied 2 years ago.
Hilda,

Everything has been completed - Please do not reply back anymore
Customer: replied 2 years ago.

Sorry, I'm confused.


 


My question from last week HAS been sorted.


 


But my immediate question about accessing my email on my Ipad has not.


 


Do you need more information?


Do I have to enrol again?


Yet you order me "not to reply back anymore".


 


I AM CONFUSED !!


Hilda

Expert:  Josh replied 2 years ago.
Hi Hilda,

That is a separate question and requires you to ask a brand new question.
Customer: replied 2 years ago.

My question:


 


How do I access my gmail a/c on my Ipad?

Expert:  Josh replied 2 years ago.
Hilda,

You must create a new question and post it. Please do not type the question here

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Dan T.

    Dan T.

    Master Technician

    Satisfied Customers:

    127
    DoD master electronics technician
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    127
    DoD master electronics technician
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG E-Reader Tech's Avatar

    E-Reader Tech

    Technician

    Satisfied Customers:

    52
    Supported consumer electronics for more than 20 years.
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Technician

    Satisfied Customers:

    50
    3+ years repairing various handheld electronics systems
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG WirelessWizard's Avatar

    WirelessWizard

    Retail

    Satisfied Customers:

    48
    I have years of personal and professional experience in the area of technical support, troubleshooting, and setup.
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    33
    Years of experience
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    E-Reader Technician

    Satisfied Customers:

    32
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg knelly74's Avatar

    knelly74

    Customer Service

    Satisfied Customers:

    28
    Avid technology enthusiast and reader.
 
 
 

Related E-Readers Questions