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Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36809
Experience:  Troubleshoot issues with E-Readers.
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I have a kobo arc and I want to know why my front page (title

Resolved Question:

I have a kobo arc and I want to know why my front page (title page) on all my books in my library as gone white?
Submitted: 3 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 3 years ago.

Hello Doreen! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Are you still able to read any book?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

yes

Expert:  Viet - E-Reader Tech replied 3 years ago.

Thank you. If you have not tried yet, please press & hold the power on/off button on the Kobo Arc device for about 30 seconds, then turn it back on and check.

If that does not works, let's reset the Kobo Arc, then it will re-download all your books:

  1. Press and hold Power button until it turns off.
  2. Press and hold Volume Up (+) and Power buttons at the same time for 8-10 seconds.
  3. You will see the Recovery Menu.
  4. Select wipe data / Factory Reset option. (Use Volume buttons to scroll. Use Power button to select)
  5. Select Yes - Delete all user data option.
  6. Once reset is completed, select Reboot system now.
  7. Follow the setup prompts screen.
  8. Then check.


If needed, download and install the Kobo Desktop program on your computer, then plug in the Kobo Arc to sync books.
http://www.kobobooks.com/desktops

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if you need. Thank you

Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36809
Experience: Troubleshoot issues with E-Readers.
Viet - E-Reader Tech and 2 other E-Readers Specialists are ready to help you
Customer: replied 3 years ago.

Thank you for your help. Up and running

Expert:  Viet - E-Reader Tech replied 3 years ago.

You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you,

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