your advice didnt work ....... any other suggestions ?
No ... the top left hand quarter of the screen looks like broken glass with minute grey lines inter mingled with it . then about half way down the screen is a complete white out 90% across . the bottom of the screen is readable and the top right hand quarter is readable . However the reader says "powered off but the screen is not off . unresponsive to say the least !! incidentally the £28 has been taken from my account !! So , not a happy bunny !!!
about two years.... the last time it worked was about 10 days ago
not satisfied with Kobo !! I would expect such an expensive piece of technology to last longer than 2 years !! tell Kobo I shall be replacing it with a Kindle