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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38508
Experience:  Troubleshoot issues with E-Readers.
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My Kindle has "frozen" on a screen saver page. Nothing will

Customer Question

My Kindle has "frozen" on a screen saver page. Nothing will shift it, and it cannot even be turned off. What can I do?
Submitted: 3 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 3 years ago.

Hello Paul! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Please try this: if you have any cover on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button/switch on the kindle for about 45 seconds. Then turn it back on and check.

Edit: It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,