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Hello Patricia! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Have you tried this: if you have any cover on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button/switch for about 45 seconds, then turn it back on and check.Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,