How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - E-Reader Tech Your Own Question

Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35767
Experience:  Troubleshoot issues with E-Readers.
30037186
Type Your E-Readers Question Here...
Viet - E-Reader Tech is online now

Hi Viet, My young son registered my kindle for me! However

Resolved Question:

Hi Viet,
My young son registered my kindle for me! However he spelt my name incorrectly which I don't think I can live with!! Can you tell me how to re-register?
Also, have an account with Amazon but want to change password ***** need advice on how to do this
Many thanks,
Elizabeth
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.

Hello Elizabeth! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Please try the following:

1. On your computer, go to the website below:
https://www.amazon.co.uk/gp/css/homepage.html/ref=topnav_ya
, then there, click on Change Account Settings
, then you can edit/change your name and password *****

(Note: if you do not remember your amazon account password, then you can reset it at the website https://www.amazon.co.uk/password first, then try the above suggestion again.)

2. If needed, please go menu/settings/device, etc. on the kindle, and deregister it (deregister the current email address on your son put on it), then register/sign in with your own Amazon account/email address and Amazon account password.

Note: if you cannot find the de-registration option on the kindle, please let me know the exact model of your kindle.

Please let me know if there is still any issue. Thank you.













Customer: replied 2 years ago.

Well Viet,

Password ***** I think! Many thanks.

Went through de-registering process. However, still reading "Hello

elizebeth" instead of "Hello Elizabeth" on welcome page. Model number I

think is 501/1317. Anymore suggestions?

Thanks,

Elizabeth

Expert:  Viet - E-Reader Tech replied 2 years ago.

You're welcome. Sorry, here is the last step. Can you go to your Amazon account at the website below:

http://www.amazon.co.uk/manageyourkindle

, then there, click on Your Devices near the top
, then click on Edit next to your kindle device
, then update your name, then click on Save.

Edit: We've been communicating, but it looks like you are not there. If everything is fine now, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. If not, when you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,







Customer: replied 2 years ago.

Sorry for delay in replying Viet,

Making progress but in 'Set Device Name' box unable to move across to click save?

Customer: replied 2 years ago.

Viet,

Not sure if you got my last communication so will repeat.

Made profess but in 'Set Device Name' box unable to move across from cancel to save?

Customer: replied 2 years ago.

Viet,

Managed to save correct name but still not correc on welcome page

Expert:  Viet - E-Reader Tech replied 2 years ago.

I'm sorry, I was not available when you replied back. So the correct name is ***** ***** at the Amazon website http://www.amazon.co.uk/manageyourkindle, but it still does not show correctly on the kindle. Please do this:

- Press & hold the power on/off button for about 30 seconds, then turn it back on and check.

- If that does not work, please go menu/settings/device, etc. on the kindle, and reset it to factory defaults, then it will let you re-set up the kindle fresh.

Please let me know. Thank you,







Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35767
Experience: Troubleshoot issues with E-Readers.
Viet - E-Reader Tech and other E-Readers Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Dan T.

    Dan T.

    Master Technician

    Satisfied Customers:

    127
    DoD master electronics technician
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    127
    DoD master electronics technician
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG E-Reader Tech's Avatar

    E-Reader Tech

    Technician

    Satisfied Customers:

    52
    Supported consumer electronics for more than 20 years.
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Technician

    Satisfied Customers:

    50
    3+ years repairing various handheld electronics systems
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG WirelessWizard's Avatar

    WirelessWizard

    Retail

    Satisfied Customers:

    48
    I have years of personal and professional experience in the area of technical support, troubleshooting, and setup.
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    33
    Years of experience
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    E-Reader Technician

    Satisfied Customers:

    32
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg knelly74's Avatar

    knelly74

    Customer Service

    Satisfied Customers:

    28
    Avid technology enthusiast and reader.
 
 
 

Related E-Readers Questions