Hello Elizabeth! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please try the following:1. On your computer, go to the website below:https://www.amazon.co.uk/gp/css/homepage.html/ref=topnav_ya, then there, click on Change Account Settings, then you can edit/change your name and password *****(Note: if you do not remember your amazon account password, then you can reset it at the website https://www.amazon.co.uk/password first, then try the above suggestion again.)2. If needed, please go menu/settings/device, etc. on the kindle, and deregister it (deregister the current email address on your son put on it), then register/sign in with your own Amazon account/email address and Amazon account password.Note: if you cannot find the de-registration option on the kindle, please let me know the exact model of your kindle.Please let me know if there is still any issue. Thank you.
Password ***** I think! Many thanks.
Went through de-registering process. However, still reading "Hello
elizebeth" instead of "Hello Elizabeth" on welcome page. Model number I
think is 501/1317. Anymore suggestions?
You're welcome. Sorry, here is the last step. Can you go to your Amazon account at the website below:http://www.amazon.co.uk/manageyourkindle, then there, click on Your Devices near the top, then click on Edit next to your kindle device, then update your name, then click on Save.Edit: We've been communicating, but it looks like you are not there. If everything is fine now, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. If not, when you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,
Sorry for delay in replying Viet,
Making progress but in 'Set Device Name' box unable to move across to click save?
Not sure if you got my last communication so will repeat.
Made profess but in 'Set Device Name' box unable to move across from cancel to save?
Managed to save correct name but still not correc on welcome page
I'm sorry, I was not available when you replied back. So the correct name is ***** ***** at the Amazon website http://www.amazon.co.uk/manageyourkindle, but it still does not show correctly on the kindle. Please do this:- Press & hold the power on/off button for about 30 seconds, then turn it back on and check.- If that does not work, please go menu/settings/device, etc. on the kindle, and reset it to factory defaults, then it will let you re-set up the kindle fresh.Please let me know. Thank you,