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Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18398
Experience:  Years of experience
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my kindle with keyboard old model has an empty battery message.

Customer Question

my kindle with keyboard old model has an empty battery message. I am unable to charge the light only stays on for 15seconds. is there anything I can do.
Submitted: 3 years ago.
Category: E-Readers
Expert:  Freddy M. replied 3 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Have you tried a different cable? If you angle the connection on the Kindle does the light come back on?
Customer: replied 3 years ago.

I have tried different cable and no response when kindle titled

Expert:  Freddy M. replied 3 years ago.

Do not tilt the Kindle, angle the end of the cable connected to it or even wiggle it to see if the light comes on.

Customer: replied 3 years ago.

I have tried what you have suggested.still dead

Expert:  Freddy M. replied 3 years ago.
As I mentioned we are troubleshooting to find exactly what is wrong and what part is causing this, when you wiggled the cable did the light try to come back on or stay off completely? Did the port allow you to wiggle it or does it feel tight like it should?
Customer: replied 3 years ago.

the port wiggles but no response

Expert:  Freddy M. replied 3 years ago.
If it is not tight unfortunately that means the port itself is damaged and needs to be re-soldered onto the circuit board it is attached to. Any local electronics or computer repair shop that does soldering would be able to fix this, but it you may have to call a few before you find one that does solder work. Larger shops will refuse and will try to sell you a new device instead.

This happens because over time from use the port itself becomes detached from the board since the only thing holding it on is solder. When fixed it usually does not happen again. When detached from the board even partially it can not charge so if partially attached you get a light for a few seconds and then nothing at all.

It will normally take about 30 minutes to an hour to fix and the cost would be whatever the shops labor rates are as it should not need any parts. If you know anyone who can do solder work this is what needs to be done to dissasemble it: Click Here If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Kindle.

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