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Hello Patricia! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Have you tried to charge by connecting to an electrical outlet?If you have a cover on the kindle, please remove it for now. Then please try this: press & hold the power on/off button on the kindle for about 45 seconds, then turn it back on and check. If needed, try holding the power on/off button again while charging.Edit: It looks like you are not there; when you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,