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Ask Viet - E-Reader Tech Your Own Question

Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35208
Experience:  Troubleshoot issues with E-Readers.
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I just downloaded a new book but it has not appeared in my

Customer Question

I just downloaded a new book but it has not appeared in my library ,but when I go in to my library the last book is is still on view and when i go in to it it comes up cannot open it is locked or corrupted what do i do
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the model of your device? Have you tried this: press & hold the power on / off button for about 30 seconds, then turn it back on and check?

Please let me know. Thank you



Customer: replied 2 years ago.

kobo touch er eader

Expert:  Viet - E-Reader Tech replied 2 years ago.
Thank you. Can you press & hold the power on / off button for about 30 seconds, then turn it back on and check?

If that does not work, can you go to Settings -> Device Information -> Factory restet / Reset device now, and continue
, then re-download/re-sync the kobo touch.

Please let me know if there is still any issue. Thank you



Customer: replied 2 years ago.

Icant find device information

Expert:  Viet - E-Reader Tech replied 2 years ago.

Sorry, how about Menu > Settings > Advanced..., then do you see the ...reset... option there?

Please let me know. Thank you,



Customer: replied 2 years ago.

sorry but where do I find this menu etc is it on the reader or on the computer

Expert:  Viet - E-Reader Tech replied 2 years ago.
Are you able to go to Settings? Thank you
Customer: replied 2 years ago.

yes but all it offers is preferences, and ,about Kobo

Expert:  Viet - E-Reader Tech replied 2 years ago.
Make sure you are at the main/home screen (the first screen when you turn on the kobo; press the Home icon), then tap on the 3-bar icon, then let me know what you see. Thank you.
Customer: replied 2 years ago.

I have got the info now and have reset it just waiting for it to finish

Expert:  Viet - E-Reader Tech replied 2 years ago.
Great. OK, please let me know later. Thank you
Customer: replied 2 years ago.

hi it did not work

Expert:  Viet - E-Reader Tech replied 2 years ago.

I'm sorry. Does it still say locked or corrupted?

Is it able to download/view your previous books?

Do you connect the kobo touch to Wi-Fi/wireless?

What's the brand/model of your internet modem/router device?

Or do you sync books with the Kobo Desktop program on your computer?

Thank you,











Customer: replied 2 years ago.

my kobo wont open now all I have is a white screen

Expert:  Viet - E-Reader Tech replied 2 years ago.

Sorry, this could be a hardware issue. Can you press & hold the power on/off button again on the kobo ereader for about 30 seconds, then turn it back on and check/ If needed, charge the kobo.

If needed:

1. If possible, turn your eReader off.
2. Locate the small hole, if any, on the bottom of the eReader.
3. Unfold a paperclip and slide an end into the hole.
4. Press gently until you feel a click. Your eReader should restart

Please let me know. Thank you,







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