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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 127
Experience:  DoD master electronics technician
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new BT home hub 4. since it has been installed my kindle web

Customer Question

new BT home hub 4. since it has been installed my kindle web will not come on.
Submitted: 3 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 3 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Are you able to download books on the kindle with the new BT Home hub 4?

Can you press & hold the power on/off button on the kindle for about 30 seconds, then go to Wi-Fi/wireless setting/menu on the kindle, then see if it's connected to your new BT home hub wireless network name yet? Is there any error or message when connecting the kindle to your new wireless network name?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

held down button on kindle and it is working. Have tried it before. wi fi still coming through bt wi-fi with fon and not bt hub4 authentication keeps failing.

Expert:  Viet - E-Reader Tech replied 3 years ago.
Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to adjust the bt hub settings, so it can be compatible with the kindle?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

windows vista basic

Expert:  Viet - E-Reader Tech replied 3 years ago.
Thank you. Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=5d923168-368d-4538-bfe1-4d0a07287d3b

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 3 years ago.

not connecting

Expert:  Viet - E-Reader Tech replied 3 years ago.
I'm sorry, let's try another way:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

clicked on everything. how do i download

Expert:  Viet - E-Reader Tech replied 3 years ago.
What's your internet browser program, i.e. Internet Explorer (the big 'e' program icon), or Firefox, or Chrome, etc.?

Thank you
Customer: replied 3 years ago.

firefox

Expert:  Viet - E-Reader Tech replied 3 years ago.

When you click on the website:

https://secure.join.me/Download.aspx?webDownload=true

, does it give you the option to save file or cancel for the file join.me...? Can you save it?

, then can you press at the same time the two keys Ctrl and J on your keyboard in order to get the Downloads window, then open the join.me file there to install.

- And/or click on the website below:

http://166.78.231.170:8040/?Session=5d923168-368d-4538-bfe1-4d0a07287d3b

, then click on Join session at that website

, then click on Save... when prompted

, press at the same time the two keys Ctrl and J on your keyboard in order to get the Downloads window, then open the file Elsinore.ScreenConnect.. file to install it.

Edit: We've been communicating, but it looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,