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Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38668
Experience:  Troubleshoot issues with E-Readers.
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my paperwhite has locked onto kindle page stating "please wait

Resolved Question:

my paperwhite has locked onto kindle page stating "please wait a moment while you Kindle starts up" I had just finished a book and was searching for my next book when this happened. How do I unlock it?
Submitted: 3 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 3 years ago.

Hello Marie! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Can you please try this: If you have any cover on the kindle paperwhite, then remove it for now. Then press & hold the power on/off button on the kindle paperwhite for about 45 seconds. Then turn it back on and check.

Please let me know. Thank you,

Viet - E-Reader Tech and 2 other E-Readers Specialists are ready to help you