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Ask Viet - E-Reader Tech Your Own Question

Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35232
Experience:  Troubleshoot issues with E-Readers.
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when i swipe to open my kindle it says enter pin number i dont

Customer Question

when i swipe to open my kindle it says enter pin number i dont have a number what should i do
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.

Viet - E-Reader Tech :

Hello! Thank you for your question. I will be assisting you today.

Viet - E-Reader Tech :

I'm sorry about the issue. Is this a new kindle or was it working previously? Can you press & hold the power on/off button on the kindle for about 30 seconds, then turn it back on and check? Is it asking for the Wi-Fi/wireless network pin/key? Are you trying to connect the kindle to Wi-Fi/wireless?

JACUSTOMER-yrdnmc31- :

less than 12months old wi-fi connection trying to connect

Viet - E-Reader Tech :

What's the brand/model of your internet/wireless modem/router device?

Viet - E-Reader Tech :

Do you see any pin/key/password/passphrase/WPA/WEP/etc. at the back/bottom of the modem/router device?

JACUSTOMER-yrdnmc31- :

talktalk password yes

Viet - E-Reader Tech :

try the password there

Viet - E-Reader Tech :

it is case-sensitive

JACUSTOMER-yrdnmc31- :

where

Viet - E-Reader Tech :

the password on the talktalk modem/router device

JACUSTOMER-yrdnmc31- :

try it where

Viet - E-Reader Tech :

try on the kindle where it says enter pin number

JACUSTOMER-yrdnmc31- :

cant type in its only shows numbers no letters

Viet - E-Reader Tech :

Sorry, does it show your wireless network name?

JACUSTOMER-yrdnmc31- :

yes talktalk529216

Viet - E-Reader Tech :

does it give you another option, such as canceling it, and use the option to enter the key/password instead of the pin?

JACUSTOMER-yrdnmc31- :

no

Viet - E-Reader Tech :

Press & hold the power on/off button on the kindle for about 30 seconds, then turn it back on, then let me know what it shows first

JACUSTOMER-yrdnmc31- :

after swipe to open it comes up enter pin numbers 1 to 9

Viet - E-Reader Tech :

there is no option to cancel?

JACUSTOMER-yrdnmc31- :

no

Viet - E-Reader Tech :

Is it showing it is asking you to connect to your Wi-Fi/wireless network name?

JACUSTOMER-yrdnmc31- :

no

Viet - E-Reader Tech :

so nothing else is displaying except asking you to entering the PIN?

JACUSTOMER-yrdnmc31- :

no

Viet - E-Reader Tech :

Is this the Kindle Fire model or Kindle Fire HD, etc.?

JACUSTOMER-yrdnmc31- :

fire hd

Viet - E-Reader Tech :

Did you make any change on your kindle recently that may have caused this issue?

JACUSTOMER-yrdnmc31- :

no

Viet - E-Reader Tech :

Is there a SIM card in your kindle?

JACUSTOMER-yrdnmc31- :

no

Viet - E-Reader Tech :

Did you ever set a password or pin on your kindle fire hd?

JACUSTOMER-yrdnmc31- :

no

Viet - E-Reader Tech :

hmm, maybe someone got a hold of your kindle and set the pin/password?

Viet - E-Reader Tech :

I'm checking.

Viet - E-Reader Tech :

Can you enter any (wrong) pin a few times, and see if it gives you an option to reset / restore the kindle?

JACUSTOMER-yrdnmc31- :

how do i connect to internet

Viet - E-Reader Tech :

What happens after you've entered any pin a few times? What is the kindle fire hd showing now?

JACUSTOMER-yrdnmc31- :

showing normal

Viet - E-Reader Tech :

Do you mean the kindle is working normally now, i.e., you can open anything on the kindle now?

JACUSTOMER-yrdnmc31- :

shows download issue error check internet connection

Viet - E-Reader Tech :

great, that's good, now, to connect the kindle to Wi-Fi/internet, please do the following:

Viet - E-Reader Tech :

Swipe down from the top of the screen to show Quick Settings, and then tap Wireless.

Viet - E-Reader Tech :

Verify that Airplane Mode is Off. And make sure Wi-Fi is turned On.

Viet - E-Reader Tech :

, tap on your wireless network name, and connect.

JACUSTOMER-yrdnmc31- :

its showing aeroplane mode wi-fi bluetooth vpn location-based services

Viet - E-Reader Tech :

Make sure Aeroplane (Airplane) mode is turned OFF, and make sure Wi-Fi is turned ON, then you should see your talktalk name

JACUSTOMER-yrdnmc31- :

not showing it

Viet - E-Reader Tech :

Tap on Wi-Fi, then what happens?

JACUSTOMER-yrdnmc31- :

shows a lot names

Viet - E-Reader Tech :

great, tap on your exact talktalk wireless network name

JACUSTOMER-yrdnmc31- :

then what

Viet - E-Reader Tech :

after tapping on your talktalk wireless network name, then tap on Connect.

Viet - E-Reader Tech :

I mean after your wireless password

Viet - E-Reader Tech :

After tapping on your talktalk wireless network name, then enter your wireless password, then tap on Connect.

JACUSTOMER-yrdnmc31- :

still not working

Viet - E-Reader Tech :

When you tap on your wireless network name, what does it show?

Viet - E-Reader Tech :

It asks for password right? What happens after entering your wireless password, then tap on Connect?

JACUSTOMER-yrdnmc31- :

goes back to pre page

Viet - E-Reader Tech :

Does the wireless icon next to your talktalk wireless shows differently now?

Viet - E-Reader Tech :

Does the wireless icon before your talktalk wireless name shows differently now?

JACUSTOMER-yrdnmc31- :

no

Viet - E-Reader Tech :

Tap on your talktalk wireless name again, then let me know what it shows

JACUSTOMER-yrdnmc31- :

sorry got to go know it seems u cant solve problem

Viet - E-Reader Tech :

I'm sorry, don't worry, we guarantee our service. We solved the pin issue; the Wi-Fi/wireless issue is next. Can we continue whenever you are available?

Viet - E-Reader Tech :

I'm sorry, I've been working with you, but you provided me a negative feedback, but we are not done yet.

Viet - E-Reader Tech :

Some issues can take long to troubleshooot.

Viet - E-Reader Tech :

Can you please hold the rating until we are finished?

JACUSTOMER-yrdnmc31- :

later in the day

Viet - E-Reader Tech :

OK, thanks, please do not rate my service until we are done.

Viet - E-Reader Tech :

Please reply back when you are available to continue.

Viet - E-Reader Tech :

Also, I appreciate if you re-rate my service to at least OK for today support as I was able to help part of the issue, we'll continue with the other issue whenever you are available.

Viet - E-Reader Tech :

Please note that the Wi-Fi/wireless password at the back/bottom of your TalkTalk internet / wireless modem/router device is case-sensitive.

Viet - E-Reader Tech :

1. Please note that the Wi-Fi/wireless password at the back/bottom of your TalkTalk internet / wireless modem/router device is case-sensitive.

Viet - E-Reader Tech :

2. If you have a windows 7 or 8 laptop or wireless computer, then please also confirm your Wi-Fi/wireless password on the computer:
- Click on the network/wireless icon at the bottom right of the screen, then click on Open Network and Sharing Center.
(Or click on Start, Control Panel, Network and Internet, Network and Sharing Center.)
Then click on Manage wireless networks on the left.
Then select your wireless network name.
Then right-click on your wireless network name and click on Properties.
Then click on the Security tab.
Then select the box at Show characters.
Then you will see the Network security key above it, that is your Wi-Fi/wireless password (it is case-sensitive).

Viet - E-Reader Tech :

3. If needed, please watch the video below for instructions how to connect the kindle to Wi-Fi/wireless:
http://www.amazon.com/gp/help/customer/display.html?nodeId=201175730
http://www.amazon.com/gp/help/customer/display.html?nodeId=201299920
(Note: Ignore the step to reset the modem/router on the video.)

Viet - E-Reader Tech :

Please reply back whenever you are available to continue. If I'm not available when you are back, I will email you as soon as I'm back at my computer. Don't worry, we guarantee our service. Thank you,

Viet - E-Reader Tech :

Hi Michael, It's been a few days. Do you still need help with this issue? Please let me know. Thank you,

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