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I'm sorry about the issue. Is the kindle working at all? Have you tried: press & hold the power on/off button on the kindle for about 45 seconds, then turn it back on and check? Is there any power / light at all? Please reply at the box below. Thank you,
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Hello thank you for your reply. The kindle is working but the low battery message came on and when I plugged it in there was no gharging light. I have also tried the power button.
You're welcome. If you have any cover on the kindle, please remove it for now. Then with the kindle plugged in a power outlet, press and hold power on/off button for about 30 seconds and check.
If you have another charging cable, please try also