How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37463
Experience:  Troubleshoot issues with E-Readers.
30037186
Type Your E-Readers Question Here...
Viet - E-Reader Tech is online now

I HAVE A PROBLEM WITH MY KINDLE ITS LOCKED ON THE IDLE SCREEN

Resolved Question:

I HAVE A PROBLEM WITH MY KINDLE ITS LOCKED ON THE IDLE SCREEN SO I CANNOT GAIN ACCESS TO MY BOOKS, OR SWITCH THE KINDLE OFF
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Please try this: If you have any cover on the kindle, please remove it, if possible, for now. Then press & hold (or slide & hold) the power on/ off button / switch on the kindle for about 45 seconds, then turn it back on and check.

Please let me know. Thank you
Viet - E-Reader Tech and other E-Readers Specialists are ready to help you
Customer: replied 2 years ago.

THANK YOU VERY MUCH I NOW SEEMS TO BE WORKING.

AVERILCool

Expert:  Viet - E-Reader Tech replied 2 years ago.
You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you

Related E-Readers Questions