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Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Have you tried this: If you have any cover on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button/switch on the kindle for about 45 seconds, then turn it back on, and check.Is there any power / light? Is there anything on the kindle's screen?Edit: It looks like you are not there; when you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,