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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37503
Experience:  Troubleshoot issues with E-Readers.
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my6 kibdle seems tohave pfrozen c\nno move he cursor to select

Customer Question

my6 kibdle seems tohave pfrozen c\nno move he cursor to select a nw book it will not mov
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.

Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried this: If you have any cover on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button/switch on the kindle for about 45 seconds, then turn it back on, and check.

Is there any power / light? Is there anything on the kindle's screen?

Edit: It looks like you are not there; when you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

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