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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38527
Experience:  Troubleshoot issues with E-Readers.
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am devastated, have kindle with key board, unfortunately knelt

Customer Question

am devastated, have kindle with key board, unfortunately knelt on it. Screen display is like a frozen jigsaw puzzle. Can turn on but green light does not remain on for more than a second. As I have over 500 books on the reader what, if anything can I do please. I would prefer to have repaired as this was a xmas prezzie. If not I would buy another but not sure how to transfer existing books over. Can you help please. thanking you in advance,
Lesley
Submitted: 3 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 3 years ago.
Viet - E-Reader Tech :

Hello! Thank you for your question. I will be assisting you today.

Viet - E-Reader Tech :

I'm sorry about the issue. Can you press & hold the power on/off button on the kindle for about 45 seconds, then turn it back on and check? How old is the kindle?

Viet - E-Reader Tech :

Please type a the box below in order to chat with me. Thank you,

JACUSTOMER-v4ydx2oe- :

Green light stayed on a little longer but then went off as before. Small twitching of screen but no improvement

Viet - E-Reader Tech :

I'm sorry, unfortunately, this is a hardware issue. How old is the kindle?

Viet - E-Reader Tech :

Don't worry about your books; you never lose your books.

JACUSTOMER-v4ydx2oe- :

kindle is 2 years old

Viet - E-Reader Tech :

Sorry, that is out of warranty, so you'll need a new kindle. You can check with Amazon for replacment option.

Viet - E-Reader Tech :

In the mean time, you can read your books on another device, such as computer, tablet, smartphone, etc.

Viet - E-Reader Tech :

Do you have windows or mac computer?

JACUSTOMER-v4ydx2oe- :

is there anyone that can repair my kindle or would cost outweigh replacement please

JACUSTOMER-v4ydx2oe- :

I do have a kindle whitefire but still prefer to use my original kindle to read

Viet - E-Reader Tech :

there are online repair companies; but the cost outweighs it

Viet - E-Reader Tech :

I see you have a kindle fire

Viet - E-Reader Tech :

well, a similar new black/white kindle can be had for £59.00.

Viet - E-Reader Tech :

Are you able to get your books on the kindle fire?

Viet - E-Reader Tech :

Is the Kindle fire registered with the same email address as on the kindle keyboard? Are you able to get your books on the kindle fire?


Viet - E-Reader Tech :

It looks like you are not there any more. Please reply back to me whenever you are available to continue. Thank you,