Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. What's the exact model of your ereader? What happens when you go to Settings -> Wi-Fi..., then select / connect to your wireless network name?
Go to Wi-Fi/wireless setting on the kindle, do you see your network name?
no- only device name below
When you go to Menu -> Settings, you see only device name?
yes-and registered user
There are some similar models; please check below and let me know:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200127470
from the choice it seems the '5 way controller' is mine. There is a serial number under device info B023 1702 2492 0E3N if this helps
I have done this;there is no list of networks; it is not password *****
When you go to Wi-Fi Networks it does not show any wireless network name?
You do see the setting option name Wi-Fi Networks right?
that is correct
What's the brand/model of your internet/wireless modem/router device?
it's wireless right?
Can you remove any cover on the kindle if there is
yes and it is working because my wifes laptop connects OK
then disconnect the power cord from the orange livebox for about 2 minutes, then reconnect, then press & hold the power on/off button on the kindle for about 60 seconds, then turn it back on and check
Please let me know.
no change I'm afraid
I'm sorry, it looks like the kindle's antenna is bad, but can you reset the kindle to factory defaults, then check?
tried that; nothing happens
Do you mean you've already reset the kindle to factory defaults and it erased everything ; it's fresh, but it still does see your wi-fi/wireless network name?
no- i selected it but it did not erase anything or respond in any way
So you go to Settings -> Device -> Reset to Factory Defaults, but it did not do anything?
does it prompt to erase?
you select Erase..., it just stays there?
it returns to device settings
how about selecting the cancel option instead?
prompt disappears and we return to page 3 of 4 settings
let's see if we can re-install the kindle firmware. Are you able to connect the kindle to the computer?
Please download and save the file below (but do not open it):https://s3.amazonaws.com/G7G_FirmwareUpdates_WebDownloads/Update_kindle_4.1.1.bin
Transfer the downloaded file to the kindle drive (the main drive, not in folders)
Disconnect kindle from pc, then
I have update kindle on my download ans USB drive mode on my kindle; the menu button on the kindle does not operate unless i eject it! do I click on the download?
download on computer then transfer over to kindle, then eject
sorry- I clicked on the update and a media box appeared-don't know how to connect it to the kindle!
shall I try again?
after transferring the downloaded file to the kindle drive, then eject from the computer, then go to Menu, Settings, Menu again, then Update your Kindle
I'll try again
I got the download moved it to the kindle (E drive) disconnected went ot settings but nothing changed
Go to Menu, Settings, then Menu again, then what happens?
list appears shop in etc
At the Home screen, you press Menu button, then select Settings, then right away, press Menu button again, then it shows list / shop?
yes includes restart, factory defaults; sync;legal
select factory defaults again, and erase
same response! returns to settings page 1
Sorry, kindle is bad; well, are you able to download books from computer, then transfer over the kindle to read?
have't tried but there does not seem to be any connection between the kindle and the computer so I'm not hopeful- I'll try
Do you have windows xp, vista, or 7, or 8, or mac computer?
With the kindle connected to computer, click on Start, then click on Computer, then do you see the kindle drive letter there?
yes- I see it is connected!
did you transfer the downloaded firmware file to that kindle drive letter?
yes I think so
you can open the kindle drive letter to confirm
ah! nothing-I'll try again!
update not high lighted!
sorry, the kindle is already updated to the latest version, so it won't let you update
since the kindle is bad; you have to transfer books from computer to kindle
I can show you that
See steps at http://www.amazon.com/gp/help/customer/display.html?nodeId=201242340
test downloading a book with the above instructions
OK I may lose you-can I get back via e mail?
Yes, I have emailed you; to get back to me, just click on the link in the email message from Viet / JustAnswer.
Basically, with the kindle connected to the computer, at the website below, click on the action button of each book you want, then click on the option: "Download & transfer via USB", and continue.https://www.amazon.com/mycd
, after downloading / saving a book file to the computer, then open the Kindle drive letter, then Documents (or Books folder) in the kindle drive letter, then transfer the book file there.
did all that -not sure I followed correctly will try again after lunch in 30 minutes if thatsOK
were you able to download a book file to the computer? were you able to transfer the book file to the folder Documents (or folder Books) on the Kindle drive letter?
if yes, then see if you can read that book on the kindle
Sorry, I have to go offline by then, you can let me know if there is still any issue any time, then I'll reply back to you as soon as possible
By the way, if your kindle goes bad, you can read books on the PC computer (or laptop or tablet or smartphone):Kindle for PC:http://www.amazon.com/gp/help/customer/display.html?nodeId=201245960
hi back again mark two!
Let me know if you are stuck somewhere.
Sorry, I have to go offline for now.
Please let me know how it goes later; I will reply back to you when I'm back at my computer. Thank you for your patience,
I have downloaded a book and it registers in the e-drive kindle but not on the machine itself-I thought the device might be full so I have deleted a range of books but nothing has changed!
manged to go through the process again-the book shows in the e-drive but not on the machine
hooray done it-not sure how I did it really-shows I can get books from my PC
Great. As long as you transfer downloaded book files from the computer to the folder Documents (or folder Books) inside the Kindle drive letter, then you are fine.
If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you very much for your patience,