My kindle 2 willnoy accept a recharge. What action can I take to rrecharge it alistair XXXXXXXX
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. How do you know it's not recharging? Is there anything on the kindle's screen at all?
Can you try this: If you have any cover on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button/switch on the kindle for about 45 seconds, then turn it back on and check. Is there anything on the kindle's screen at all?
Sorry, did you do this: press & hold (or slide & hold) the power on/off button/switch on the kindle for about 45 seconds, then turn it back on?
yes i did and all it shows is a charging chart whic does not move
is the battert rechsrgeable
I'm sorry, that means the battery is dead. How old is the kindle?
about 2 years
Yes, the battery is rechargeable, that's why you were able to charge the kindle previously
but now the battery is dead; it's a hardware issue.
Unfortunately, it is a hardware issue, so you would need to get a new kindle.
In the mean time, you can read your books on another device.
Do you have a computer or iPad, or tablet, or smartphone, etc.?
this much i could see for myself do i need to buy a new kindlei have an i pad
Sorry about that, no, you do not need a new kindle, if you want to read your kindle books on the iPad.
Would you like me to show you how to read your books on the iPad?
no i already know that I do not feel thatb you have cintributedto my solving the problem
I'm really sorry, unfortunately, it's a hardware issue, so part needs to be replaced, and it's not worth it buying a new battery and have a tech to disassemble the kindle and replace it
i hope that i do not have to pay for this session
It is your choice, so don't worry.
I'm sorry about this time as it's a hardware issue
Do you need help with anything else today?
no thanh yo
You're welcome. Sorry about this time. If you need anything else, please let me know any time; we guarantee our service. Thank you.