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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 127
Experience:  DoD master electronics technician
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My kindle 2 willnoy accept a recharge.

Customer Question

My kindle 2 willnoy accept a recharge. What action can I take to rrecharge it alistair XXXXXXXX

Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.
Viet - E-Reader Tech :

Hello! Thank you for your question. I will be assisting you today.

Viet - E-Reader Tech :

I'm sorry about the issue. How do you know it's not recharging? Is there anything on the kindle's screen at all?

Viet - E-Reader Tech :

Can you try this: If you have any cover on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button/switch on the kindle for about 45 seconds, then turn it back on and check. Is there anything on the kindle's screen at all?

JACUSTOMER-ywethoui- :

no

Viet - E-Reader Tech :

Sorry, did you do this: press & hold (or slide & hold) the power on/off button/switch on the kindle for about 45 seconds, then turn it back on?

JACUSTOMER-ywethoui- :

yes i did and all it shows is a charging chart whic does not move

JACUSTOMER-ywethoui- :

is the battert rechsrgeable

Viet - E-Reader Tech :

I'm sorry, that means the battery is dead. How old is the kindle?

JACUSTOMER-ywethoui- :

about 2 years

Viet - E-Reader Tech :

Yes, the battery is rechargeable, that's why you were able to charge the kindle previously

Viet - E-Reader Tech :

but now the battery is dead; it's a hardware issue.

Viet - E-Reader Tech :

Unfortunately, it is a hardware issue, so you would need to get a new kindle.

Viet - E-Reader Tech :

In the mean time, you can read your books on another device.

Viet - E-Reader Tech :

Do you have a computer or iPad, or tablet, or smartphone, etc.?

JACUSTOMER-ywethoui- :

this much i could see for myself do i need to buy a new kindlei have an i pad

Viet - E-Reader Tech :

Sorry about that, no, you do not need a new kindle, if you want to read your kindle books on the iPad.

Viet - E-Reader Tech :

Would you like me to show you how to read your books on the iPad?

JACUSTOMER-ywethoui- :

no i already know that I do not feel thatb you have cintributedto my solving the problem

Viet - E-Reader Tech :

I'm really sorry, unfortunately, it's a hardware issue, so part needs to be replaced, and it's not worth it buying a new battery and have a tech to disassemble the kindle and replace it

JACUSTOMER-ywethoui- :

i hope that i do not have to pay for this session

Viet - E-Reader Tech :

It is your choice, so don't worry.

Viet - E-Reader Tech :

I'm sorry about this time as it's a hardware issue

Viet - E-Reader Tech :

Do you need help with anything else today?

JACUSTOMER-ywethoui- :

no thanh yo

Viet - E-Reader Tech :

You're welcome. Sorry about this time. If you need anything else, please let me know any time; we guarantee our service. Thank you.

Expert:  Christine-cssm replied 2 years ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you.
Thank you, ***** Support Team.

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