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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3331
Experience:  E-Reader Expert
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hi I hav a kindle fire hd and it has locked itsef

Customer Question

hi I hav a kindle fire hd and it has locked itsef
Submitted: 2 years ago.
Category: E-Readers
Expert:  Cory replied 2 years ago.
Welcome, I am Cory. I will be assisting you today.
It sounds like there maybe a glitch in the firmware.
Please remove the case if you have it in one and unplug it from a charging source, if connected. Press in and hold the power button/on switch for 30 seconds, this will reset the firmware. Please wait up to 3 minutes for it to restart. If it does not come on, please try to turn it on normally after 3 minutes.
Please continue to hold it, even if the green light comes on and goes off.
If your Kindle still has issues, please reply and we will troubleshoot further.
Cory, Technician
Category: E-Readers
Satisfied Customers: 3331
Experience: E-Reader Expert
Cory and other E-Readers Specialists are ready to help you
Customer: replied 2 years ago.

I have done what you said but it is still locked

Expert:  Cory replied 2 years ago.
Dennis,
Frozen or a screen lock?
Customer: replied 2 years ago.

hi I cant slide the lock over to open it up

Customer: replied 2 years ago.

I cant open my kindle because the lock wont slide over to open it

Expert:  Cory replied 2 years ago.
Dennis,

As with all electronics, sometimes there is a troubleshooting process and the first step might not always work.

I am sorry that did not work, let's try a force reset.

Please keep it on charge for 15 minutes. Once 15 minutes passes, please keep it on the charger and hold the power button for 30 seconds.

Once you reset it, please keep it charging for 15 minutes and let me know if starts working correctly?


If it is still not working, let me know how long you have had it?

Let me know if you have any questions.

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