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Hello Jean! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Have you also tried this: If you have any cover on the kindle, please remove it for now. Then press & hold the power on/off button on the kindle for about 45 seconds, then check.Please let me know. Thank you.
tried the power button, it will not stay on . The page is now black with white writing
screen now all black tried it a second time with no result
I'm sorry, unfortunately, this is a hardware issue, but of course, Amazon will do warranty repair for you. In the mean time, do you have a computer, or tablet, or smartphone, etc.? If you need, I can show you how to read your books for now while waiting for the kindle to be repaired or replaced. Please let me know. Thank you
I do have a computer but is a desk top I cant take that on the train with me. ha ha . How can get my Kindle repaired!
Sorry that you do not have any other portable device. You can use the Kindle program to read on the desktop if you want to at some point.
- For Windows Computer:
- For Mac computer:
Or you can read books directly at the website:
For Kindle repair, you can sign in your Amazon account at the website below, and continue there:http://www.amazon.co.uk/gp/help/customer/contact-us/ref=hp_ss_comp_cu_v4?ie=UTF8&initialIssue=asin-order&nodeId=200127470Thank you,
As you were not able to help and my kindle is under warranty . I should not have to pay for your service. I will say you were prompt with your reply