Hello Henry! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Was it working fine previously? Have you tried this: If you have any cover on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button / switch on the kindle for about 45 seconds, then turn it back on and check.Please let me know. Thank you,
STILL ON DESPITE TURNING COMPLETELY OFF AND THEN RETRYING
Sorry, it looks like the kindle software is corrupted. Please do a factory reset and check:
Please let me know. Thank you,
HAVE EXPUNGED ALL ITEMS FROM MT kINDLE. TRIED TO RETRIEVE MY BOOKS FROM AMAZON BUT HAVE NOT YET SUCEEDED. THE AUDIO VOICE APPEARS TO HAVE STOPPED
That's a good first step. We'll get your books back to the kindle.Did the kindle let you re-set up? Did it ask you to connect the Kindle to Wi-Fi/wireless? Were you able to connect the kindle to your Wi-Fi/wireless network name successfully?And did it ask you to register your kindle (sign in your amazon account)? Were you able to register your kindle successfully?Also, before you've tried my 2nd suggestion, you gave me a bad service rating; was that a mistake?Thank you.
I AM GETTING TOTALLY CONFUSED (AGED 88!) EVERY TIME I TRY TO REGISTER AM CONFRONYED BY VARIOUS RATES FOR SERVICE.
I ALREADY HAVE WI-FI
Sorry, when you register on the kindle's screen, it should not ask for any rate/service. Please try each of the followings on the kindle if you have not done yet:
1. Connect to Wi-Fi/wireless:
2. Register your kindle:
3. If books are still not being downloaded to your kindle, then sign in your Amazon account at the website below:
, then there, click on the Action button in front of each book you want, then select the option Deliver, then select your Kindle device, then select Deliver.
4. If needed, another way to download books to your kindle: if you have a windows or mac computer, please sign in your Amazon account at the website below:
, then there, click on the Action button in front of each book you want, then select the option Deliver
, then click on the option Download & transfer via USB, then select your kindle device, then click OK to download and save it to a folder on your computer
, then connect the kindle to your computer
, then open the Kindle device or Kindle drive letter
, then open the folder Documents (or Internal Documents or Books)
, then transfer the downloaded book files from the computer to the folder Documents (Books) folder in the Kindle device.
Please confirm. Thank you.
all seems to be sorted thanks partly to my next door neighbor. Thank you for your assistance. Henry.